--- title: "PipeLLM Terms of Service" route_path: "/terms" canonical_url: "https://www.pipellm.ai/terms" markdown_path: "/llms/legal/terms.md" markdown_url: "https://www.pipellm.ai/llms/legal/terms.md" content_type: "policy-page" description: "Machine-readable version of the PipeLLM terms of service." generated_at: "2026-03-27T06:53:30.752Z" --- Canonical page: https://www.pipellm.ai/terms Markdown mirror: https://www.pipellm.ai/llms/legal/terms.md Content type: policy-page Generated at: 2026-03-27T06:53:30.752Z # Terms of Service Last Updated: March 13, 2026 These Terms of Service govern use of PipeLLM, a product of Synaptyx, Inc., including the website at `www.pipellm.ai` and related services. They form a legally binding contract between the user and Synaptyx, Inc. By using the service, users acknowledge that they have read, understood, and agreed to be bound by these terms and the PipeLLM Privacy Policy. The terms also state that disputes are subject to binding arbitration, except for matters that may proceed in small claims court. ## 1. PipeLLM Service Overview PipeLLM operates a large language model aggregator. Through the site and related services, users may access third-party APIs for a variety of generative AI models. PipeLLM may add or remove models from the service at any time. ## 2. Eligibility Users must be at least 13 years old to use the service. By using PipeLLM, users represent that: - they are at least 13 years of age, - they have not previously been suspended or removed from the service, - their registration and use comply with applicable laws and regulations. ## 3. Accounts and Registration Access to most features requires an account. During registration, users may be required to provide information such as email address or other contact information. Users agree to provide accurate information and keep it current. Users are responsible for safeguarding account credentials and accept responsibility for activities occurring under their account. ## 4. Payment and Credits ### 4.1 Pre-Paid Credits and Refunds Access to the service may require the purchase of prepaid credits, plus payment processing fees. Refunds for unused credits may be requested within twenty-four hours of the transaction. If no refund request is submitted within that period, unused credits become non-refundable. Accounts suspended or terminated for violating the terms are not eligible for refunds. ### 4.2 Credit Expiration PipeLLM reserves the right to expire unused credits three hundred sixty-five days after purchase. ### 4.3 Changes to Fees If PipeLLM changes fees, including by adding new fees or charges, it will provide advance notice. If a user does not accept the changes, PipeLLM may discontinue service for that user. ## 5. User Content and AI Models ### 5.1 User Content Generally Users may submit inputs, including text, images, data, and other content, and receive outputs from the service. Users retain ownership rights they may hold in their inputs. Rights in outputs depend on the terms that apply to the specific AI model being used. ### 5.2 License for Prompt Logging If a user has opted into prompt logging in account settings, that user grants PipeLLM a worldwide, perpetual, irrevocable, non-exclusive, royalty-free license to host, store, transfer, display, and distribute user content for service delivery and PipeLLM's commercial or business purposes. ### 5.3 Input Representations and Warranties Users are solely responsible for their inputs and represent that they own them or otherwise have the necessary rights, and that their inputs do not infringe or violate third-party rights. ## 6. Prohibited Conduct Users agree not to: - use the service for illegal purposes or in violation of law, - create a false identity or misrepresent their identity, - scrape or copy information on the site or service using software, devices, scripts, or robots, - interfere with security-related features, - interfere with service operation or another user's enjoyment of the service, - engage in fraudulent activity, - create multiple accounts through bulk or automated means, - abuse promotions, referral programs, or incentives, - engage in malicious invitation or referral activity, - bypass or ignore safety filters, usage policies, or terms of third-party model providers, - use accessible models to generate or facilitate malware, illegal content, deepfakes, non-consensual intimate imagery, or content promoting violence, terrorism, or self-harm, - access or use the service from jurisdictions restricted by sanctions, export controls, or third-party provider geographic restrictions. ## 7. Disclaimers; No Warranties The service and all content made available through it are provided "as is" and "as available," without warranty or condition of any kind. PipeLLM disclaims all warranties, express or implied, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement. PipeLLM does not warrant that the service will be uninterrupted, secure, or free of errors, viruses, or harmful components. ## 8. Limitation of Liability PipeLLM will not be liable for indirect, incidental, special, consequential, or punitive damages arising out of or relating to access to or use of the service. Aggregate liability is limited to the greater of: - the amount paid by the user to PipeLLM during the twelve months before the relevant event, or - $100. ## 9. Indemnification Users agree to indemnify, defend, and hold harmless Synaptyx, Inc. and its affiliates, officers, directors, employees, and agents from claims, damages, liabilities, costs, and expenses arising out of: - the user's use of the service, - the user's violation of the terms, - the user's violation of third-party rights, - the user's inputs or submitted content. ## 10. Governing Law These terms are governed by the laws of the State of New York, without regard to conflict of law principles. ## 11. Contact Information The service is offered by Synaptyx, Inc., operating as PipeLLM. - Registered address: 447 Broadway, 2nd Floor, 2285 New York, New York 10013, United States - Contact email: `support@pipellm.com`