--- title: "PipeLLM Privacy Policy" route_path: "/privacy" canonical_url: "https://www.pipellm.ai/privacy" markdown_path: "/llms/legal/privacy.md" markdown_url: "https://www.pipellm.ai/llms/legal/privacy.md" content_type: "policy-page" description: "Machine-readable version of the PipeLLM privacy policy." generated_at: "2026-07-15T16:48:23.616Z" --- Canonical page: https://www.pipellm.ai/privacy Markdown mirror: https://www.pipellm.ai/llms/legal/privacy.md Content type: policy-page Generated at: 2026-07-15T16:48:23.616Z # Privacy Policy Last Updated: April 5, 2026 PipeLLM, a product of Synaptyx, Inc. ("we", "us" or "our") respects your privacy and is committed to protecting it through compliance with this Privacy Policy. This document explains how personal data may be collected, used, and disclosed, and what choices users have regarding that information. Capitalized terms not defined here have the meaning given to them in the Terms of Service. This Privacy Policy applies to personal data collected through written, electronic, or oral communications when you: - access the website located at `www.pipellm.ai` and related pages, - interact with applications on third-party sites or services that link to this Privacy Policy, - use the PipeLLM service. Before using the site or service, users should read both the Terms of Service and this Privacy Policy. By using the site or service, users consent to the collection and use of personal data in accordance with these policies. ## 1. Collection of Personal Data PipeLLM collects personal data when users interact with the site or service. Personal data includes information that relates to or identifies a person, including name, mailing address, email address, telephone number, payment-related information, and online identifiers. If users submit prompts, files, messages, data, model gateway requests, protocol conversion settings, agent instructions, workflow settings, tool parameters, approvals, or other content through the service, and that material contains personal data, PipeLLM may process it. PipeLLM may also process logs, traces, usage events, audit records, routing metadata, and related metadata generated when users access APIs, model gateway features, protocol translation, agent runtimes, assistants, automations, tools, integrations, connectors, or monitoring features. PipeLLM does not control how third-party model providers, tool providers, or integration partners handle data processed through their own services, and their terms and privacy policies may also apply. ## Personal Data You Voluntarily Provide - Information submitted through forms on the site or service, including account registration details, support requests, service inputs, and workflow or agent configuration information. - Records and copies of correspondence, including email addresses. - Survey responses collected for internal purposes. - Transaction details related to purchases of credits. - Search queries entered on the site. - Information users choose to include in prompts, files, messages, approvals, connectors, or other service configurations. ## Personal Data Collected Automatically As users navigate and interact with the site or service, PipeLLM may automatically collect information including: - visit details such as traffic data, location data, logs, search behavior, clicked links, viewed pages, runtime events, tool usage events, audit activity, and other communication data, - device and connection details such as IP address, operating system, browser type, time zone setting, and similar identifiers, - preference information collected through cookies. ## Cookies and Other Tracking Technology PipeLLM may use cookies, embedded scripts, and related tracking technologies to personalize the user experience, improve the site and service, support marketing, and analyze usage. These tools may help recognize returning users, support login flows, and improve site and service performance. ## 2. How PipeLLM Uses Personal Data PipeLLM may use personal data for purposes including: - providing the service, - operating APIs, model gateway features, protocol translation, agent runtimes, assistants, automations, managed tools, integrations, connectors, monitoring, and audit features, - administering registered features or functions, - sending notices about accounts, - notifying users about changes to the site, service, policies, or terms, - sending marketing and promotional emails, - responding to questions or other requests, - enabling interactive site and service features, - tailoring the user experience, - saving user account, registration, and profile data, - tracking return visits and service usage, - compiling aggregate statistical information, - maintaining billing, metering, service performance, troubleshooting, and abuse prevention systems, - keeping users secure while using the site, - improving and enforcing security measures, - maintaining legal and regulatory compliance. ## 3. Sharing and Disclosure PipeLLM may share or disclose personal data in the following circumstances: - **Website Service Providers.** Third parties that facilitate the site or service, provide services on PipeLLM's behalf, or assist with analysis. - **Underlying Model, Tool, and Integration Providers.** Third parties that process requests, content, or metadata as necessary to provide the models, model gateway routing, protocol translation, tools, integrations, connectors, search functions, or other features that users choose to invoke through the service. - **Affiliates and Corporate Partners.** Subsidiaries, affiliates, and partners. - **Corporate Transactions.** Buyers or successors in a merger, divestiture, restructuring, reorganization, dissolution, or sale of assets. - **Analytics.** Aggregated and de-identified information may be shared publicly or with affiliates, subsidiaries, and partners. - **As Required by Law.** Personal data may be processed or disclosed when required by laws, regulations, subpoenas, warrants, court orders, or similar legal obligations. ## 4. Marketing Communications Users who do not want their email address or contact information used for promotional purposes may opt out by sending a request to `support@pipellm.com`. ## 5. Data Security PipeLLM states that it implements physical, technical, and administrative safeguards intended to protect personal data from accidental loss and from unauthorized access, use, alteration, and disclosure. Personal data submitted by users is stored on secure servers behind firewalls. Some service features may involve transmission to third-party model providers, tool providers, or infrastructure providers selected by PipeLLM or invoked by the user. Users are also responsible for maintaining the confidentiality of their passwords and for managing access to their accounts, tools, integrations, and connected systems. ## 6. Data Retention PipeLLM retains information for as long as reasonably necessary to provide the service, maintain security, investigate misuse, support billing and operations, comply with legal obligations, and meet regulatory or compliance requirements. Retention periods may vary based on the type of data, whether logging or telemetry features are enabled, whether preview or managed features are in use, and the user's account settings, contractual terms, or legal obligations. ## 7. Contact Information Questions or comments about this Privacy Policy or PipeLLM's privacy practices may be sent to `support@pipellm.com`.