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title: "PipeLLM Privacy Policy"
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# Privacy Policy

Last Updated: March 13, 2026

PipeLLM, a product of Synaptyx, Inc. ("we", "us" or "our") respects your privacy and is committed to protecting it through compliance with this Privacy Policy. This document explains how personal data may be collected, used, and disclosed, and what choices users have regarding that information. Capitalized terms not defined here have the meaning given to them in the Terms of Service.

This Privacy Policy applies to personal data collected through written, electronic, or oral communications when you:

- access the website located at `www.pipellm.ai` and related pages,
- interact with applications on third-party sites or services that link to this Privacy Policy,
- use the PipeLLM service.

Before using the site or service, users should read both the Terms of Service and this Privacy Policy. By using the site or service, users consent to the collection and use of personal data in accordance with these policies.

## 1. Collection of Personal Data

PipeLLM collects personal data when users interact with the site or service. Personal data includes information that relates to or identifies a person, including name, mailing address, email address, and telephone number. Any text or data entered into the service that includes personal data may also be collected by PipeLLM. PipeLLM does not control how third-party LLM providers handle user inputs or outputs, including whether those providers use them for training.

## Personal Data You Voluntarily Provide

- Information submitted through forms on the site or service, including account registration details and service inputs.
- Records and copies of correspondence, including email addresses.
- Survey responses collected for internal purposes.
- Transaction details related to purchases of credits.
- Search queries entered on the site.

## Personal Data Collected Automatically

As users navigate and interact with the site or service, PipeLLM may automatically collect information including:

- visit details such as traffic data, location data, logs, search behavior, clicked links, viewed pages, and other communication data,
- device and connection details such as IP address, operating system, browser type, time zone setting, and similar identifiers,
- preference information collected through cookies.

## Cookies and Other Tracking Technology

PipeLLM may use cookies, embedded scripts, and related tracking technologies to personalize the user experience, improve the site and service, support marketing, and analyze usage. These tools may help recognize returning users, support login flows, and improve site and service performance.

## 2. How PipeLLM Uses Personal Data

PipeLLM may use personal data for purposes including:

- providing the service,
- administering registered features or functions,
- sending notices about accounts,
- notifying users about changes to the site, service, policies, or terms,
- sending marketing and promotional emails,
- responding to questions or other requests,
- enabling interactive site and service features,
- tailoring the user experience,
- saving user account, registration, and profile data,
- tracking return visits and service usage,
- compiling aggregate statistical information,
- keeping users secure while using the site,
- improving and enforcing security measures,
- maintaining legal and regulatory compliance.

## 3. Sharing and Disclosure

PipeLLM may share or disclose personal data in the following circumstances:

- **Website Service Providers.** Third parties that facilitate the site or service, provide services on PipeLLM's behalf, or assist with analysis.
- **Affiliates and Corporate Partners.** Subsidiaries, affiliates, and partners.
- **Corporate Transactions.** Buyers or successors in a merger, divestiture, restructuring, reorganization, dissolution, or sale of assets.
- **Analytics.** Aggregated and de-identified information may be shared publicly or with affiliates, subsidiaries, and partners.
- **As Required by Law.** Personal data may be processed or disclosed when required by laws, regulations, subpoenas, warrants, court orders, or similar legal obligations.

## 4. Marketing Communications

Users who do not want their email address or contact information used for promotional purposes may opt out by sending a request to `support@pipellm.com`.

## 5. Data Security

PipeLLM states that it implements physical, technical, and administrative safeguards intended to protect personal data from accidental loss and from unauthorized access, use, alteration, and disclosure. Personal data submitted by users is stored on secure servers behind firewalls. Users are also responsible for maintaining the confidentiality of their passwords.

## 6. Data Retention

PipeLLM retains information for as long as reasonably necessary to comply with business obligations, legal obligations, and regulatory or compliance requirements.

## 7. Contact Information

Questions or comments about this Privacy Policy or PipeLLM's privacy practices may be sent to `support@pipellm.com`.